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Delete your parcelflow account

You can delete your account at any time. Here is how, and what happens to your data.

In the app

  1. Open the parcelflow app and sign in.
  2. Tap Account at the bottom of the screen.
  3. Tap Delete account, read what happens, and confirm.

If a delivery is under way, wait for it to finish or cancel it first.

Without the app

Contact us from the phone number on your account and ask us to delete it. We will confirm it is you, then delete it within 7 days.

What is erased

  • Your name, phone number, email address and profile photo
  • Your sign-ins, including Google sign-in, on every device
  • The names and phone numbers of the people you sent parcels to or from
  • Proof-of-delivery photos and signatures

Personal data is erased immediately. Your phone number is freed, so you can create a new account with it later.

What is kept

The financial record of each delivery is kept, without your name or number: the date, the vehicle, the addresses and the amounts paid. Tanzanian tax law requires us to keep these records, and we keep them only as long as it requires.