After booking, you'll receive a tracking link via SMS. You can also track from your dashboard at any time.
What happens if my parcel is damaged?
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parcelflow offers declared-value protection. If your parcel is damaged during transit, file a claim within 48 hours and we'll compensate you up to the declared value.
Can I send anything?
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Most items can be sent. Prohibited items include illegal goods, hazardous materials, perishables, and items exceeding size/weight limits. Check our courier contract for the full list.
How do I become a courier?
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Sign up as a courier, complete the verification process (ID, vehicle, training), and start accepting deliveries. You earn per delivery.
What cities do you cover?
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Currently Dar es Salaam and Dodoma. We're expanding to more cities soon.
Can I cancel a delivery?
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Yes. Cancel before a courier is assigned for a full refund. After assignment, a small cancellation fee may apply.
What payment methods do you accept?
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Mobile money and credit/debit cards via our secure payment partner.
